The Engine House - FAQ
The Nuts and Bolts
FAST, RELIABLE INTERNET
The office has hard-wired (Ethernet) connections as well as access to WiFi throughout the building. Downstream speed is 180-200 MB and upstream up to 22 MB. If you need a private line we can arrange that for you and as we grow we expect to be able to offer an even better service.
Our conference room seats up to 10 people comfortably and can be hired on a full day or half date rate. Let us know what you need in advance and we will organise your refreshments.
Our space was designed with you in mind, we have an industrial style decor. Studies have shown, the way an office looks has huge effects on productivity and considering you will spend a lot of time here we want you to be comfortable. Each of our beautiful desks has been hand made and seats approx 4 people per desk. Our main conference room holds a hand crafted table made out of extinct oak, with turquoise resin featuring down the centre and legs made out of pipe. Private Offices are designed to suit your specific needs, they include desks and chairs and upon request can be fitted with a punch code access lock or it is free for you to use our lockers. There are also several designed break out areas with comfy sofas and places to chat.
All members have access to a multi-function copier/scanner/printer. You will be given a job code to enter into the copier and will be billed on a monthly basis for your copies (daily for one-off hot desk users).
AMENITIES AND EXTRAS
Each floor will have at least one shower so if you’ve just come off a flight and need to spruce up, we’ve got you covered. You can buy stationery supplies from our reception or organise post, couriers, taxis and just about anything else you need (within reason of course).
The Engine has a Facebook page and a Slack channel for members – The Engine House is open to anyone who is interested in finding out more about us and what we have going on. The Slack channel is for members to communicate amongst one another, members also share things into the group they think others may find interesting. With so many different business under one roof we are building quite the community so there is chance to collaborate among one another, we actively encourage you to get to know each other as who knows what exciting opportunities may come about from a quick conversation in the brew room?
UNIQUE, EXCITING EVENTS
The Engine is a community of like-minded professionals. Meet and connect with many different companies at our events, we are always switching up what type of events we have on so there is something for everyone. As well as public events we have frequent members events, this is a key part in building our community; one of our hot deskers' described us as "One big company split into different divisions"
HOW DOES IT WORK?
DO ALL MEMBERSHIPS BEGIN ON THE 1ST OF THE MONTH?
Hot Desk and Engine Club plans begin the day you sign up and are billed monthly. Private Office and Silver/Gold membership plans begin on the 1st of the month. Our one-calendar month move-out policy requires move out on the last day of the month for Private Offices, Silver and Gold, allowing new members to move in on the 1st of the month. If this day lands on a weekend, arrangements will be made accordingly.
ARE YOUR MEMBERSHIPS REALLY MONTH-TO-MONTH?
Absolutely. After your initial 3 month sign up, our flexible month-to-month commitment provides you with the stability of an office along with the flexibility you need to grow your business. The Engine also offers longer term commitments; call us on +44 (0) 1624 881188 or email email@example.com for more information.
WHEN IS THE BUILDING OPEN?
The Engine House staff are generally onsite between 9.00am – 5.00pm time Monday through Friday. For members with Silver/Gold memberships, or Private offices, you can access The Engine House by key card 24/7. The building is monitored by CCTV and is alarmed for security. You will be given instructions on how to set and unset the alarm.
DO I NEED TO MAKE AN APPOINTMENT FOR A LOOK AROUND?
Tours of the building must be scheduled in advance. This ensures our availability and helps our team focus on helping you choose the best package for you. Give us a call at +44 (0) 1624 881188 or email us at firstname.lastname@example.org to schedule a tour.
WHAT IF MY COMPANY NEEDS PHONE SERVICE?
Phone service is currently available for Private Offices only. Unlimited domestic VoIP phone service is available for purchase for an additional fee per user. Calls will be recharged at cost.
WHAT ABOUT PRINTING?
On becoming a member of The Engine House you will be assigned a job code for printing and will be billed monthly. As an Engine Club member, if you need any printing you can ask reception who will be happy to run out your documents on a pay as you go basis.
WHAT DO I DO ABOUT POST?
If you need to post a letter you can leave it at Reception and our lovely receptionist will pop it in the post for you. If you don’t have a stamp we can sort that out for you too.
The Isle of Man Post Office offer a mail opening service where they will open and scan your post to you under a secure contract. Please ask for further information. We also have a courier account with DHL for anything urgent. This will be recharged to your account.
HOW DO I RESERVE A CONFERENCE ROOM, HOT DESK OR BREAKOUT AREA?
You can make a reservation for a conference room or a break out area through reception between 9.00am – 5.00pm weekdays.
For conference room reservations, we have a first-come, first-served policy and recommend making a reservation as early as possible to guarantee availability. However, external meetings will take priority over internal meetings and you may be asked to make other arrangements for internal meetings in such cases.
CAN I BOOK A CONFERENCE ROOM/WORKSPACE AT THE WEEKEND?
Yes, you can book these spaces at the weekend but you will need to make your own arrangements for refreshments if you are having a meeting.
DO I HAVE TO RESERVE A HOT DESK BEFORE COMING INTO WORK?
No, but in order to ensure our members have the best possible experience, and to guarantee availability, it's helpful you reserve a workspace at least one hour before you plan on coming into work.
I NEED TO LEAVE MY STUFF - CAN I HAVE A LOCKER?
Silver/Gold members have a locker included in their package price. If you have a Hot Desk you can rent a locker on a monthly basis for £15 + VAT. Engine Club members can rent a locker at a daily rate of £2 per day.
HOW DO I REGISTER MY GUESTS?
To register guests, please email their details to email@example.com or call into reception.
CAN MY FRIEND USE MY MEMBERSHIP?
Whilst guests are welcome to visit you at your desk your membership is personal to you. The most efficient way for a guest to make use of our spaces on an ad hoc basis is to sign up for an Engine Club membership and to hire hot desk space at a daily rate.
I'M READY TO SIGN UP! WHAT ARE MY PAYMENT OPTIONS?
When you apply for any of our membership options we require 3 months up-front payment. Once the 3 months is up you then pay from month to month by standing order.
WHEN DO I HAVE TO DO TO LET THE ENGINE KNOW I'M MOVING OUT?
Hot Desk, Silver, Gold and My Office members are required to give one-calendar month notice to move out. Just let us know in writing by the last business day of the month prior to vacating. For example, if a member wants to move out on 31st August they need to give notice by 31st July. There are no prorated refunds issued for cancellations of Hot Desk, Silver and Gold membership plans.
Engine Club members can terminate their membership with immediate effect but no refunds will be made. Any members who have not paid their subscription by the 10th of the month will have their membership automatically terminated.
MY COMPANY HAS GROWN OUT OF ITS CURRENT SPACE. CAN THE ENGINE PROVIDE SPACES FOR TEAMS LARGER THAN 10 PEOPLE?
Yes! The Engine House team is not just about providing you space – we provide support for all your business needs and will help you to find a suitable space for your needs. Talk to Eric or Jane for more information.
ARE THERE CHARGES FOR LATE FEES?
The Engine charges a late fee of 10% of the outstanding invoice for payments we haven't received by the 10th day of the month.
WHAT ARE THE ADDITIONAL FEES PRINTING, ETC.?
• Black & White printing (per sheet printed – single sided): £0.05 GBP
• Color printing (per sheet printed – single sided): £0.10 GBP
• Keycard or Alarm Fob Replacement Fee: £5.00 GBP
MY ENGINE CLUB / HOT DESK MEMBERSHIP IS INACTIVE. CAN I REACTIVATE MY MEMBERSHIP?
Yes, and we’d love to have you back! Please contact us at +44 (0) 1624 881188 or email us at firstname.lastname@example.org